Shipping

Pucalpa offers shipping to Spain and Europe. Orders will be processed and dispatched within three working days.

Tables and various objects: The shipping method will be signed with a tracking number through Tourline. Delivery times are estimated, Pucalpa will not take responsibility for delays caused by the courier service.

Pendants: The shipping method will be signed with a tracking number through Correos. Delivery times are estimated, Pucalpa will not take responsibility for delays caused by the courier service.

If you are interested in Purchasing Pucalpa products and you do not live in Europe, please contact us at info@pucalpa.net. We will work something out for you!

 

FAQ

Do you accept returns?

The customer is entitled to withdraw from the purchase in accordance with the conditions amended by the Spanish Consumer and User Protection Law within a period of 14 calendar days from the day after the delivery date of the Order.

The period for withdrawal of purchase expires within 14 calendar days from the date of purchase.

In order to formalize the withdrawal of purchase, the customer has to send the product in its original packaging and in perfect condition to PUCALPA, within the mentioned period with a written letter that states the customer's withdrawal, personal data and receipt of product or products.

Having the withdrawal formalized and the product in its original packaging returned, a reimbursement will be issued as soon as possible. In any case, it shall be within 14 calendar days from the day after the withdrawal has been done.

All payments made will be reimbursed, including cost of delivery (except for additional cost due to priority or expedited delivery). Refund will be made using the same manner in which payment was made at the time of purchase.

The delivery address for exchanges:

PUCALPA 
Local Office
Att. Rocío Ballesteros 
C/ Cava Alta 19 
28005 MADRID
Spain

If you have any enquiries, please contact us by mail at info@pucalpa.net or by calling +34 630 256 342 between 9h - 17h Monday to Friday and we'll sort out the details.

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How do I care for my jewellery? 

Jewellery purchased from Pucalpa is handmade and therefore delicate. Please do not use perfume or strong moisturisers when wearing your jewels; certain chemicals can discolour chains, metal and stucco marble. Do not shower or bathe in your jewellery and store in sealed bag when not using. Darkened metal pieces can safely be cleaned with a metal cleaner, contact us if you need further assistance. Stucco Marble should be kept dry and moisture free. It can be easily clena and polished with a soft cotton tissue.

When travelling please store it carefully (you can use its original package) to avoid scratches.

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What forms of payment do you accept? 

We only accept payments through PayPal

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How secure is this store? 

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL)
with an encryption key length of 128bits (the highest level commercially available).

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Do I need a PayPal account to purchase from this store? 

Yes, for the moment it is the only purchase form that we accept.

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I run a shop and I want to sell Pucalpa, what should I do? 

Please contact us at info@pucalpa.net with information and photos of your shop. 


Terms and conditions

In compliance with of Law 34/2002 of 11th of July, of Services of Society and Electronic Commerce Services, we inform you that the holder of www.pucalpa.net is Rocío Ballesteros Fernández NIF:71024906D C/ Silva 17 4º izda and e-mail address info@pucalpa.net

"User" is anyone who accesses, browses, uses or participates in the services, free or paid activities in www.pucalpa.net. Access to this website makes you a "User" implying your express and unreserved general acceptance of the conditions that are published in www.pucalpa.net at the time you are accessing the web. Therefore, you should read these terms of use in each of the occasions you intend to access and use services provided by this website, as these terms may change.

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